1. Introduction

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Shamrock AI Private Limited ('Shamrock AI', 'Company', 'we', 'our', or 'us') is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, transfer and protect personal information when you visit www.shamrockus.ai, use our products or services, interact with our AI platform, communicate with us, attend events, request demonstrations, or otherwise engage with us.

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2. Scope

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This Policy applies to website visitors, prospective customers, enterprise customers, authorized users, vendors, business partners, job applicants and individuals communicating with Shamrock AI. It does not apply where Shamrock AI acts solely as a processor on behalf of enterprise customers.

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3. Information We Collect

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We may collect contact information (name, business email, phone number, company and job (title), account information, technical information such as IP address and browser type, platform usage information, communications, and enterprise customer data such as process documentation, testing artefacts, configuration information and validation reports.

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4. How We Use Information

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We use information to provide our services, manage accounts, authenticate users, respond to enquiries, provide customer support, improve our platform, maintain security, prevent fraud, comply with legal obligations, communicate updates and recruit employees. We do not sell personal information.

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5. AI Processing

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Our Platform uses artificial intelligence to analyse enterprise documentation, business processes and system information. Unless expressly agreed otherwise, customer content is processed solely for delivering contracted services, is not used to train public or general-purpose AI models, remains logically segregated, and continues to belong to the customer.

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6. Legal Basis for Processing

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Where required by law, we process personal information based on consent, performance of a contract, compliance with legal obligations, legitimate business interests, or protection against fraud and security threats.

 

7. Cookies

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We use cookies and similar technologies to improve website functionality, remember preferences, enhance security and analyse website usage. Users may disable cookies through browser settings, although some features may not function properly.

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8. Sharing of Information

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We may share information with cloud infrastructure providers, authentication providers, customer support vendors, analytics providers, payment processors, professional advisers, auditors and regulatory authorities where required by law. We do not sell or rent personal information.

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9. International Transfers

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Where personal information is transferred outside India, appropriate contractual, technical and organisational safeguards are implemented in accordance with applicable law.

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10. Information Security

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We maintain commercially reasonable safeguards including encryption, role-based access controls, multi-factor authentication for administrators, logging, monitoring, secure cloud infrastructure, vulnerability management and employee confidentiality obligations.

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11. Data Retention

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Personal information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements and maintain security records. Information is securely deleted or anonymised when no longer required.

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12. Your Rights

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Subject to applicable law, you may request access, correction, deletion, withdrawal of consent where applicable, portability, objection to certain processing activities and lodge complaints with relevant authorities.

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13. Children's Privacy

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Our Website and Platform are intended for business users. We do not knowingly collect personal information from individuals under 18 years of age.

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14. Third-Party Websites

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Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies.

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15. Changes to this Policy

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We may update this Privacy Policy from time to time. The revised version becomes effective upon publication on our Website.

 

16. Contact Us

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Shamrock AI Private Limited

Website: www.shamrockus.ai

Email: info@shamrockus.ai